Grievance redressal
If something has gone wrong and the usual channels haven't fixed it, this is who to contact and what to expect.
Start with support
Most problems are fastest to solve directly. [TO CONFIRM: support WhatsApp number, email and hours] — have your order number ready.
Grievance officer
Appointed under the Consumer Protection (E-Commerce) Rules, 2020.
- Name — [TO CONFIRM: grievance officer name]
- Designation — [TO CONFIRM: designation]
- Email — [TO CONFIRM: grievance email]
- Phone — [TO CONFIRM: grievance phone]
- Address — [TO CONFIRM: registered office address]
What we commit to
- We acknowledge every complaint within 48 hours of receiving it.
- We resolve it within 30 days, and tell you where things stand if it's going to take longer.
- You'll get a reference number, and a named person, not a queue.
Consumer helpline
If you're still not satisfied, you can approach the National Consumer Helpline on 1915, or the consumer commission with jurisdiction over your address. We'd rather you didn't have to, and we'll work with you first.