Cancelling an order

What you can cancel, when, and how the money comes back.

Within 24 hours

Contact us within 24 hours of placing your order and we'll cancel it and refund you in full. No cancellation fee.

[TO CONFIRM: support WhatsApp number and email] — quote your order number.

If your order has already been dispatched inside that window, we can't recall the truck — so the sooner you tell us, the better.

After 24 hours

By then your order is being picked, and heavy material that has been pulled, mixed and loaded can't simply go back on the shelf. Contact us anyway: if it hasn't left our warehouse we'll usually still cancel it.

If it has been delivered and the material arrived damaged or faulty, or we sent the wrong thing, returns and breakage covers it. If you've simply changed your mind, we're not able to take heavy materials back — which is why we'd rather you ordered a sample first.

Cancelling part of an order

Same 24-hour window. Tell us which lines you want removed and we'll refund those and adjust the freight.

If we cancel

Occasionally we have to — stock that turns out to be damaged, a pricing error, or a payment we can't verify. We'll call you, explain, and refund the full amount immediately. You'll never be left holding a paid order we can't fulfil.

Refunds

Refunds go back to the original payment method within 5–7 working days. UPI and card refunds usually land sooner than that; your bank sets the final timing, not us.